Terms and Conditions

Made to order:
All presented items originate from previous bespoke commissions, and I am making these designs available upon request.
These will be unique to their owner and made to order, as the requests for production are received.

Production times for small wallets and simple items are typically 1 to 2 weeks.
Production times for larger more complex items can amount to 3 weeks.
I will in any case keep you informed often as the production progresses.

Pre-Made Items:
Occasionally I will be making batches of popular items that will then be ready to order and ship immediately, keep an eye on Facebook and Instagram, or subscribe to my newsletter for updates.

Bespoke work:
I also specialise in bespoke/custom work, please get in touch through the contact form so we can discuss your project and design together your unique original item.

The leather we use is mostly full grain, and each hide will have its own character from the tanning process.
Slight variations in colour and textures can, and will, occur from one batch to the next, ensuring your Julien Douve item is truly one of a kind.

Refunds and "100 year" Warranty:
Due to the specificity of bespoke and made-to-order items, all sales are final.
Naturally, I guarantee all my production against manufacturing defects and material defects, and will happily replace your item should they display proven defects, for an unlimited amount of time after the date of purchase.
For as long as we exist, and at no cost to you, I will:
-restitch damaged/faded stitches
-clean and recondition your item in depth
-replace any faded/used hardware that harms the functional and aesthetic qualities of the item
-replace worn edge paint

I will gladly carry out cosmetic alterations (additions, change of thread for cosmetic reasons, etc.) for a fee to be discussed.